This check out process on wave runners typically takes between 30-60 minutes. With that said I would also like to point out that our website is very clear that the rental day runs from 930 am - 600 PM and includes the time it takes to check you out on the equipment. It also allows us to emphasize points of safety within the document We have seen over the years that this one policy has a significant reduction in accidents and damages which results in an overall better experience for our guests. We specifically do not allow paperwork to be signed in advance because it allows us to ensure that the document, which provides specific rules, that when followed greatly reduces risk of accident and injury, is read PRIOR to being signed and agreed upon. Therefore it does take some time to properly instruct and prepare our customers for use of the the equipment. We understand that the rental time to use the equipment is very valuable to our customers, but we also know and understand that the equipment our customers are renting carry a great deal of risk of injury and damage if our customers do not understand proper use and operation of the equipment. We have been in business for over 14 years and we have learned a great deal in that time. It is however important to understand why the checkout process is the way it is. I am sorry to hear that you feel our check out process was not as you expected. Thanks for taking the time to review and leave feedback.
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